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ISO 9001:2008 Certification - An Overview

ISO - The International Organization for Standardization (ISO) is an international standard-setting body composed of representatives from various national standards bodies. Founded on 23 February 1947, the organization produces world-wide industrial and commercial standards.

While the ISO defines itself as a non-governmental organization (NGO), its ability to set standards that often become law, either through treaties or national standards, makes it more powerful than most NGOs. In practice, the ISO acts as a consortium with strong links to governments. There are currently 158 members, each of which represents one country.

9001:2008 - ISO 9000 includes the following standards:

There are many more standards in the ISO 9001 family many of them not even carrying "ISO 900x" numbers. For example, some standards in the 10,000 range are considered part of the 9000 family: ISO 10007:1995 discusses Configuration management, which for most organizations is just one element of a complete management system. ISO notes: "The emphasis on certification tends to overshadow the fact that there is an entire family of ISO 9000 standards ... Organizations stand to obtain the greatest value when the standards in the new core series are used in an integrated manner, both with each other and with the other standards making up the ISO 9000 family as a whole".

Note that the previous members of the ISO 9000 family, 9001, 9002 and 9003, have all been integrated into 9001. In most cases, an organization claiming to be "ISO 9000 registered" is referring to ISO 9001.

2000 version

ISO 9001:2008 combines the three standards 9001, 9002, and 9003 into one, now called 9001. Design and development procedures are required only if a company does in fact engage in the creation of new products. The 2000 version sought to make a radical change in thinking by actually placing the concept of process management front and centre. ("Process management" was the monitoring and optimizing of a company's tasks and activities, instead of just inspecting the final product.) The 2000 version also demands involvement by upper executives, in order to integrate quality into the business system and avoid delegation of quality functions to junior administrators. Another goal is to improve effectiveness via process performance metrics — numerical measurement of the effectiveness of tasks and activities. Expectations of continual process improvement and tracking customer satisfaction were made explicit.